Customer Supply Analyst

Description Overview

The purpose of this role is to maintain and develop our customer relationships within the Supply Chain function for a selected key account or a group of accounts. This role operates across all product segments, branded, store brand and oral care. 
This role is responsible for maintaining high service levels through improved forecast accuracy and customer collaboration, whilst also reducing costs within the total supply chain with a keen focus on efficiency and sustainability.

The Customer Supply Analyst is the integration point into the sales and commercial organisation. 
This position leads the dialogue each month for their respective customers with key counterparts in the Sales and CS&I teams, providing updates on service projections, volume changes and insights directly from customers on seasonal and range review planning.

This role will work closely and build close relationships with customer supply chain contacts in order to deliver optimum product availability. 
In this role, you will play a link between our retailers, our Demand Planners, Supply Planners and our National Account Managers.

Scope of the Role

Customer Collaboration and Relationships         

• The key accounts will require weekly and sometimes daily communication of information and relationship management, predominantly with supply chain contacts but sometimes also commercial contacts.
• The key accounts will likely take part in the annual Advantage Group Survey where we will receive a ranking against our competitors for our performance. We want to drive this performance a step higher every year.    
• Conducting monthly 30/60/90 meetings with key accounts that will track the delivery of a Joint Supply Chain Plan, collaborate on forecasts and create service projections.     

Customer communication;                    

• Service Levels and on shelf availability
• 12 week stock projections and get-well dates  
• Marketing and promotional plans  
• NPD/NPI and range review planning
• Seasonal portfolio reviews

Efficiency and Sustainability     

• Develop an understanding for key account sustainability goals and track progress
• Communicate Perrigo sustainability progress and link to customer goals            
• Review order patterns and ensure efficient ordering in layer, pallet and truck multiples                      

Reporting on customer performance

• Demand Review output report to capture key discussions and forecast changes at account level.             
• Weekly service level reporting and stock projections
• Review of weekly EPOS data          
• Review of weekly stock in trade data             
• Review of weekly consumption tracking    

Focussed Forecasting 

• Actively participate in Demand Review meetings with National Account Managers and Demand Planning to establish key insights for enriching the forecast            
• Interact with sales, CS&I and demand planning to create NPD/NPI launch forecasts and track the evolution.        
• Challenge the sales forecasts with the sales team especially if they differ from previous months, year or budget.       
• Provide input to the Supply Planning organisation in developing inventory strategies on existing items, new products, and product phase-outs.        

Experience Required

• 3+ years relevant experience in supply chain or customer related field        
• Customer first approach and attitude        
• Ability to use insight and industry knowledge to deliver competitive advantage.        
• Strong data analysis skills, able to produce, interpret and draw conclusions from data.        
• Able to effectively communicate with stakeholders at all levels, communicating challenges and successes both internally and externally.        
• Ability to build relationships and interact effectively and establish credibility with diverse stakeholders        
• SAP experience ideal