HR Employee Shared Services Manager - Europe

Location: 

Dublin, IE, D02 TY74

Description Overview

 

As the Manager HR Employee Lifecycle Services, Europe you will be part of our amazing People Solutions(PS) team. It's a really exciting time to be part of the Perrigo as we embark on a journey of change via a recent Global HR Transformation program. Our team of HR Rockstars  have a mission to support the execution of HR services that deliver value to the organisation, while driving efficiency, effectiveness, and delivering a superior employee experience across Europe.

 

This is a working leader role. You will  have an opportunity to lead a team of  professionals responsible for:

  • Supporting HR related queries
  • Ensuring the administration that underpins all employee lifecycle processes, from Hire & Onboard to Offboard & Exit, is completed accurately, on time, in full compliance with legal and internal requirements and to full stakeholder satisfaction. 

Scope of the Role

 

For the initial 3 months, your role will be primarily focused on:

  • Driving the transition of HR operations activities to our People Solutions service delivery team in line with our service catalogue
  • Documenting comprehensive standard operating procedures and/or work instructions to allow efficient & effective service delivery for each services provided by Employee Lifecycle Service Delivery Team, ensuring country specific variations are fully understood and documented
  • Reviewing and updating templates and forms to support data capture & employee correspondence.

 

Post initial set-up phase, key responsibilities will include (but will not be limited to):

  • Provide daily direction and coaching, aiding with prioritisation
  • Manage busy service request queues, triaging, assigning and resolving inquiries and support requests raised by Perrigo employees, managers and HR colleagues
  • Monitor team workload ensuring it is fairly distributed and in line with team members’ capacity & capabilities (e.g. languages) 
  • Act as a point of escalation for HR coordinators, engaging relevant specialist and/or expert teams when required, and further escalating to Regional HR teams and HR Business Partners when justified
  • Oversee end-to-end lifecycle case administration (onboarding, offboarding, cross-boarding, etc.) ensuring People Solutions Standard Operating Procedures are correctly leveraged to provide superior employee, manager and candidate experience
  • Ensure employees’ information is adequately maintained across HR systems, in full compliance with GDPR/Data privacy & protection regulations, legal requirements and Perrigo standards. Ensure all necessary details are transmitted to payroll teams to ensure accurate payroll processing
  • Oversee maintenance of electronic files ensuring that folders are kept as streamlined as possible – regularly archiving and purging information in line with Perrigo standards as well as GDPR/Data privacy & protection regulations.
  • Monitor immigration compliance over the lifecycle of employees in all countries under your domain, flagging any upcoming renewals and potential issues and escalating to relevant specialists as appropriate.
  • Proactively ensure all Tier 0 (self-service) information and guidance on all of our employee lifecycle processes, is up to date, relevant and accessible to all Employees and People Managers
  • Ensure a positive experience for all Employees and People Managers, even when processes and situations are challenging ones, by maintaining respect for individuals and delivering excellent customer service at all times. Role model this with your team.
  • Monitor adherence to defined KPIs including SLAs, leveraging leading measures to identify potential issues as early as possible and ensuring they are resolved in a timely manner and in line with People Solutions governance and escalation process
  • Analyse and report on teams’ performance, celebrating achievements, identifying opportunities for improvement, and undertaking appropriate actions
  • Maintain excellent relationship with stakeholders providing them with meaningful and actionable insights that can help improve process performance end-to-end
  • Ensure high quality collaboration with all other People Solutions teams to ensure alignment and consistency of services delivered
  • Foster a culture of service excellence with your team and peers, role-modelling this and coaching your team members to deliver true best in class services to all

 

Experience Required

  • Bachelors degree in Business, Human Resources or related field highly preferred.
  • Previous experience providing HR support to multiple countries required.
  • Previous demonstrated leadership ability and experience highly preferred.
  • Previous experience working in a shared services environment would be a significant advantage
  • Demonstrated ability to manage cases, oversee multiple workloads and resolve complex multi-step processes.
  • Experience of working in a multi-national, multi-lingual and culturally diverse environment, both locally and remotely serviced
  • Robust analytical skills to work proactively to address rising trends and areas of interest, query and concern.
  • Working knowledge of case management practices and systems and all of the advanced functionality it provides - desirable.
  • Efficient use of MS office and other key business tools;
    • Word to build template documents, produce mail merges, letters, contracts etc. 
    • Outlook to apply rules and manage folders, scheduling and diaries, build standardised templates 
    • Excel including Fx functions, pivots, charts, data analysis and presentation into day to day work.
    • PowerPoint for effective presentation of data including graphs and charts.
    • Visio to maintain process documentation
    • Sharepoint to upload shared materials and share and engage with projects and other functions
    • Previous experience with SAP Successfactors (in particular Employee Central) would be a significant advantage
  • Knowledge of relevant employment law and local regulations.
  • Knowledge of GDPR and data privacy laws.
  • Excellent interpersonal and collaboration skills required to work with all levels of business leadership, business users and functional teams
  • Confidently able to successfully deliver services and have high quality interactions with Business Partners and Customer groups 
  • High level of English language proficiency as this is Perrigo's most widely spoken language.
  • Able to select the most appropriate method of communication to any given situation and tailor approach accordingly to ensure the most receptive audience and the best likelihood of influence and success.
  • Proficiency in one or more additional foreign language would be a significant advantage (in particular Spanish, French, German, Polish, Dutch, Italian, Portuguese, Greek)