Consumer Services Coordinator

Location: 

Ghent, BE, 9050

Perrigo Company is dedicated to making lives better by bringing Quality, Affordable Self-care products that consumers trust everywhere they are sold.  Help us do it.


 

Description Overview

As Consumer Services Coordinator you will be primarily responsible for the timely intake of consumer cases coming in via various sources. In this position you collaborate closely with the Benelux and Corporate Regulatory, Quality & Safety as well Marketing and Supply colleagues to strive to help the consumer the best.

Location: Ghent, Belgium. Hybrid working model.

 

Scope of the Role

  • Timely intake of product quality complaints, medical inquiries, adverse events coming in via various sources (phone, mail, social media channels).
  • Ensure accurate translation from Dutch or French into English, and encryption according GDPR rules. 
  • As part of investigation of cases you work closely with Global Patient Safety, and local Regulatory Quality Safety colleagues, as well as Marketing and Supply colleagues. 
  • You handle the receipt of products for investigation; you contact the product manufacturer. 
  • You ensure cases are follow-up  in a timely manner; if needed, multiple attempts towards the customers shall be undertaken to strive to collect all required information. 
  • You ensure that cases are timely and punctually closed in the Trackwise system; perform periodic review of open cases for this purpose. 

Experience Required

•    Bachelor's degree in scientific area, or medical admin assistant or similar
•    Excellent communicator; trilingual (NL, FR, ENG) – spoken and written
•    Proficient administrative & computer skills esp. Microsoft (word, excel, Powerpoint); experience with Trackwise and Sharepoint is an asset
•    Punctual, eye for detail; well organized & structured 
•    Able to work under time pressure

 

We are an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by law.  Our full Equal Employment Opportunity and Affirmative Action Policy Statement is available on our main career site in English and Spanish and will be provided in other accessible forms for persons with disabilities. #DIV