QA Manager


Grand Rapids, MI, US, 49512

Perrigo Company is dedicated to making lives better by bringing Quality, Affordable Self-care products that consumers trust everywhere they are sold.  Help us do it.

External applicants please note:  To apply to this position please click the APPLY button at the bottom of the application.  (The SAVE button will only save your profile information but not submit an application for this open position.)  Thank you.

Description Overview

This position is responsible for leading quality control laboratory and receiving quality inspection team in the development and maintenance of an effective QMS system. This includes being the owner of complaints trending. This requires improving quality systems within the scope of the role, leading retailer audits and the internal audits as the quality representative/owner, providing oversight of internal quality metrics, and responding to customer quality inquiries.  This individual will drive short term and long-term actions to achieve business goals, while deploying strategic and practical improvements to drive efficiency and accuracy.

Scope of the Role

  • Direct oversight and development of Incoming Inspection team, and Quality Control Laboratory personnel; including but not limited to training/re-training employees, documenting employee performance, participating in performance management cycles to provide written and verbal feedback, and partnering with others to drive conflict resolution within organization
  • Develop personnel to ensure consistent, effective, and efficient quality control activities aligned with department and organizational objectives
  • Assess, select, develop, and retain talent necessary to support the department and organizational objectives
  • Oversight of Calibration, GMP Audits for Retailers, Supplier Quality Sampling / Testing Programs, Stability Monitoring, Quality Record Management, COAs, and Internal Quality Metrics
  • Periodic communication of quality metrics to internal customers, including identification of deficiencies and initiation of actions to address. Provide quality metrics as inputs to Management Review/ Quality scorecard
  • Partner with Operations to drive quality culture, including training and education, communication, and activities to support the company quality policy
  • Support the Internal and External nonconforming material process, communicating with internal teams to ensure quality metrics are consistently met and escalating issues as needed. Ensure effective implementation and consistent application of the site nonconforming material process
  • Continuous improvement of site quality control systems to ensure effective and efficient controls for product quality
  • Coordinate responses to third party testing failures, including sample inspection, internal sampling and testing, and portal entry
  • Audit potential company suppliers for adequacy of quality controls on an as-needed basis, providing thorough reports that identify potential risks to the organization and potential mitigations
  • Responsible for keeping current with, maintaining, reviewing and implementing any applicable regulations and standards, conducting internal audits to various stds.

Experience Required

  • Bachelor’s Degree from an accredited institution in Engineering, Quality Engineering, or other technical fields
  • Minimum of 8 years of quality experience in medical device or pharmaceutical industry
  • Working knowledge of applicable regulations and standards for medical device industry
  • Strong understanding of statistically-valid sampling practices with an ability to create sampling plans to meet specific needs
  • Effective leadership, facilitation and presentation skills, with the ability to function effectively in a team environment to gain the cooperation of individuals across the business
  • Demonstrated ability to work with and manage internal resources, outside contractors, and suppliers
  • Strong analytic/problem solving skills with the ability to convert strategies into actionable plans and processes
  • Ability to work in a fast-paced environment with demonstrated ability to manage multiple competing tasks and demands
  • Strong verbal and written communication skills in English, with demonstrated ability to successfully work with peer group and frontline organization
  • Proficiency with PC skills such as Word, Excel PowerPoint and accounting software with the ability to quickly learn various in-house software applications
  • Able to practice sound and ethical judgment with the ability to handle sensitive and confidential information and situations
  • Able to work independently to deliver on multiple objectives and goals according to business commitments
  • Available to travel as needed to visit other company or partner locations
  • Eligible to work in the United States without corporate sponsorship now and within the future

External applicants please note:  To apply to this position please click the APPLY button at the bottom of the application.  (The SAVE button will only save your profile information but not submit an application for this open position.)  Thank you.


We are seeking a diverse applicant pool to ensure the diversity of our team reflects the end consumers we serve through our self-care mission. We are proud to be an equal opportunity employer that celebrates our team’s differences. Individuals of all races, ethnicities, nationalities, ancestries, religious creeds, sexual orientations, genders, gender identities and gender expressions, national origins, ages, mental and physical abilities, familial status,’ veterans status’, military status’ and more are encouraged to apply. TOGETHER, we make lives better. #DIV

Nearest Major Market: Grand Rapids