Customer Supply Manager

Location:

London, GB, SW11 7BW

Perrigo Company is dedicated to making lives better by bringing Quality, Affordable Self-care products that consumers trust everywhere they are sold. Help us do it.

External applicants please note: To apply to this position please click the APPLY button at the bottom of the application. (The SAVE button will only save your profile information but not submit an application for this open position.) Thank you.

Description Overview

The Customer Supply Manager is responsible for leading a team of 6 Customer Supply Analysts to deliver exceptional customer collaboration, focused forecasting, and end-to-end efficiency and sustainability in the supply chain process. This role requires a strong background in supply chain management, excellent leadership skills, and a customer-centric approach. The Customer Supply Manager will work closely with cross-functional teams, including Sales, Operations, and Logistics, to ensure the timely and efficient delivery of products to customers, while maintaining a strong focus on sustainability initiatives.

Scope of the Role

Key Responsibilities

1. Team Leadership:

Lead, coach, and develop a team of 6 supply chain professionals, providing guidance and support to ensure individual and team success.
Foster a collaborative and high-performing team environment that promotes innovation, continuous improvement, and excellence.
Set clear performance expectations, monitor team performance, and provide regular feedback to drive continuous development.

2. Customer Collaboration:

Establish strong relationships with key customers and collaborate closely to understand their unique requirements, challenges, and opportunities.
Proactively engage with customers to ensure their needs are met and provide exceptional service throughout the supply chain process.
Drive regular communication and feedback loops with customers to identify areas for improvement and develop solutions that enhance the customer experience.

3. Focused Forecasting:

Develop and implement a robust forecasting process, working closely with sales teams and utilising market intelligence to accurately predict customer demand.
Analyse historical data, market trends, and customer insights to refine forecasts and improve accuracy.
Collaborate with internal stakeholders to align supply chain planning and production with customer demand, ensuring optimal inventory levels and minimising stockouts or excess inventory.

4. End-to-End Efficiency:

Continuously evaluate and optimise the end-to-end supply chain processes, identifying areas for improvement in efficiency and cost-effectiveness.
Lead cross-functional projects to streamline processes, eliminate waste, and enhance supply chain agility.
Implement and utilise appropriate supply chain management tools and technologies to improve visibility, traceability, and responsiveness.

5. Sustainability:

Drive sustainability initiatives within the supply chain, working closely with internal and external stakeholders to identify and implement environmentally friendly practices.
Collaborate with suppliers to ensure sustainable sourcing and ethical practices throughout the supply chain.
Monitor and report on key sustainability metrics, identifying opportunities for improvement and driving the organisation towards its sustainability goals.

6. Performance Tracking and Reporting:

Develop and maintain relevant reports and dashboards to track key supply chain metrics, including customer service levels, order fulfilment, and supply chain costs.
Conduct regular performance reviews with customers, sharing insights and recommendations for improvement based on data analysis.
Prepare executive-level presentations to communicate the supply chain performance, achievements, and improvement initiatives.

Experience Required

Bachelor's degree preferably in a related field of Supply Chain Management or Business Administration.
Minimum of 5 years of experience in supply chain management, with a focus on customer collaboration.
Strong leadership skills with the ability to inspire and motivate a team towards achieving common goals.
Excellent communication and interpersonal skills, with the ability to effectively engage with customers, cross-functional teams, and senior management.
In-depth knowledge of supply chain management principles, forecasting techniques, and inventory management.
Demonstrated experience in driving process improvements and implementing supply chain technologies.
Familiarity with sustainability practices and the ability to integrate sustainability into supply chain processes.
Proficiency in supply chain management software and tools, such as ERP systems.
Strong analytical and problem-solving abilities, with the capacity to interpret complex data and make data-driven decisions.

External applicants please note: To apply to this position please click the APPLY button at the bottom of the application. (The SAVE button will only save your profile information but not submit an application for this open position.) Thank you.

We are seeking a diverse applicant pool to ensure the diversity of our team reflects the end consumers we serve through our self-care mission. We are proud to be an equal opportunity employer that celebrates our team’s differences. Individuals of all races, ethnicities, nationalities, ancestries, religious creeds, sexual orientations, genders, gender identities and gender expressions, national origins, ages, mental and physical abilities, familial status,’ veterans status’, military status’ and more are encouraged to apply. TOGETHER, we make lives better. #DIV