Customer Service Specialist
Warsaw, PL, 02-653
At Perrigo, we are driven by our mission to Makes Lives Better Through Trusted Health and Wellness Solutions, Accessible to All. We are proud to be a Top 10 player in the European Consumer Self-Care market and the largest U.S. store brand provider of over the counter and infant formula. Dedicated to providing The Best Self-Care for Everyone, we are the people behind the brands you trust. We are Opill®, Compeed®, Solpadeine®, NiQuitin®, ACO®, and many more. We Are Perrigo. We are committed to enhancing the wellbeing of our colleagues and consumers alike. We pride ourselves on fostering an inclusive, collaborative culture where each person can experience a sense of belonging.
Join us on our One Perrigo journey as we evolve to a blended-branded business to win in self-care.
Description Overview
This role helps drive customer loyalty and achievement of the company’s sales and revenue objectives by delivering exceptional customer fulfillment and enhancing the customer experience.
The Customer Service Specialist serves as the key supply chain contact for both internal and external customers for the overall management of customer orders including order capture, order management and improving the customer experience.
Scope of the Role
- Creation of transactions in SAP correct in accounting and substantive terms – sales invoices and corrections ( completion of the necessary documentation and ensuring compliance with company procedures and regulations )
- Email and telephone contact with business customers in the scope of orders / complaints
- Contact with the internal customer – other departments of the company, especially from the department of Finance and Sales, Quality
- Contact with the logistics operator to monitor the correctness, timeliness of orders, complaints
- Implementation of other processes resulting from the specifics of the work of the Customer Service Department (reporting; analysis of transaction compliance with commercial conditions / contracts / implementation of improvements)
- Other ad-hoc tasks assigned by the supervisor
Experience Required
- This role requires experience in customer service and/or order management preferably from Consumer Self-Care, FMCG industry
- Fluency in English
- Proficiency in relevant software, such as Microsoft Office, ERP, CRM and order entry systems (with reference to SAP)
- Understanding of supply chain and order management processes
Benefits
We believe our people are our greatest asset. Alongside competitive compensation, we offer benefits tailored to supporting you and your family, as well as career development opportunities to ensure you feel valued and supported, both professionally and personally.
Find out more about Total Rewards at Perrigo.
Hybrid Working Approach
We love our offices and the setting they provide for in-person collaboration and celebration. But we also appreciate the opportunity to work remotely can energise you too, so we promote flexibility with the ability to work two days a week from home in many roles.
We are proud to be included in the Forbes list of "America's Best Employers by State 2024". Find out more here
Applicants please note: To apply to this position please click the APPLY button at the bottom of the application. (The SAVE button will only save your profile information but not submit an application for this open position.) Thank you.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by law. Our full Equal Employment Opportunity and Affirmative Action Policy Statement is available on our main career site in English and Spanish and will be provided in other accessible forms for persons with disabilities. #DIV #weareperrigo