Order and Compliance Analyst

Description Overview

The Order and Compliance Analyst role will either be a dedicated resource for a single customer account or covering multiple accounts depending on the strategic priority. This position manages the same day order maintenance process, the customer order management process, and the customer compliance fine process.  The position collaborates with internal departments to achieve the Customer order requirements and to proactively minimize/exempt fines.  The position will also provide customer specific reporting and analytics for all of these processes.

Scope of the Role

• Same day order maintenance process- Analysts monitor several dashboards or other reports and correct D1/D2 and mismatches errors and update cross-reference records as needed. The SDOM tracker needs to be maintained to ensure the system is being accurately maintained and identify root causes. The analyst ensures order lead-times are accurate. The Analyst will run Z299 reports to review for price discrepancies and send those to Sales for correction. The analyst performs audits for manual orders.
• Customer Order management process- Depending on customer requirements, this position can create orders in the customer system, create SAP manual orders, and/or receive orders through EDI. The Analyst can perform allocations as required. The analyst creates deliveries and triggers Transportation with the required information for Transportation to schedule the delivery appointments for the orders.
• Compliance Fine process- Depending on the customer requirements, the analyst will pull the customer fine data from customer portals or other means into the documents used to layout  and analyse compliance fine data. The analysts also bring in the deduction information from the Perrigo Accounting department. Through analytics they identify the validity of the fines based on defined data. Once the data is updated in the documents, a request to Accounting is made to update the status in SAP and recorded appropriately to tie to customer margins.
• Reporting- Analyst provides any reporting associated with orders, deliveries, and compliance that is needed to make decisions and as a basis to add additional information for customers.

Experience Required

• Bachelor’s degree is preferred or 10 years of relevant experience will be taken into consideration
• Advanced Microsoft Office skills
• Ability to become extremely proficient and knowledgeable about customer systems
• Must possess strong analytical skills with attention to detail, accuracy, and proofreading
• Excellent multi-tasking skills and ability to handle changing priorities with urgency
• Processes and maintains all customer purchase orders to ensure perfect match
• Prepares a variety of reports to assist in managing assigned accounts including retrieving and analyzing data from SAP or customer systems, identifying problems or trends, and presenting data in an effective manner through summaries, graphs, or written reports
• Maintains positive relationships with internal and external departments and develop account strategies to gather information
• Researches and resolves customer problems to maintain and improve customer service