Technical Writer

Description Overview

The Technical Writer supports documentation creation and revision activities related to production processes, equipment operation, cleaning, testing, forms, logs, attachments, checklists, and other controlled documents.

The role goes beyond document production by assessing the training and capability impact of changes, capturing critical operational knowledge, improving usability of instructions, and supporting effective implementation of process changes.

This position works closely with cross-functional partners to ensure documentation is accurate, compliant, easy to follow, aligned with root cause and CAPA needs, and effective for the employees who perform the work.

Scope of the Role

Controlled Documentation & Technical Writing
•    Recommend, draft, revise, and maintain SOPs, standard work instructions, work aids, logs, forms, attachments, checklists, and other controlled documentation.
•    Prepare clear written descriptions of work processes using approved formats, templates, and style expectations.
•    Fulfill requests from the document change request process and clearly communicate barriers, resource needs, and timeline risks.
•    Ensure document content meets applicable quality, compliance, operational, and site requirements.
Training Impact & Change Implementation
•    Evaluate documentation changes to determine whether training, retraining, communication, or performance support is required.
•    Identify affected roles, departments, and employee populations impacted by procedural or process changes.
•    Partner with Training & Development, Master Trainers, Quality, Engineering, and Operations to support effective change implementation.
•    Support readiness planning for engineering changes, continuous improvement projects, CAPAs, new equipment, and procedural updates.
SME Interviewing, Knowledge Capture & Standardization
•    Interview and facilitate discussions with subject matter experts to understand current work processes, critical steps, decision points, common errors, and process gaps.
•    Capture tacit and tribal knowledge from experienced employees and translate it into standardized, usable documentation and learning resources.
•    Support development of knowledge repositories, visual references, job aids, and standardized resources that improve consistency across teams or sites.
•    Identify inconsistencies, ambiguity, or missing information in existing procedures and collaborate with SMEs to resolve gaps.
Human Performance, Usability & Visual Communication
•    Improve documentation usability by reducing unnecessary complexity, clarifying critical steps, and applying human performance improvement principles.
•    Develop visual work instructions, process maps, flowcharts, equipment annotations, job aids, photographs, and other visual supports as appropriate.
•    Consider how operators learn and execute work, including likely error points, task sequence, critical controls, and opportunities for visual or point-of-use support.
•    Assess whether documentation is practical, understandable, and effective for the intended users.
CAPA, Root Cause & Continuous Improvement Support
•    Participate in technical writer, continuous improvement, and CAPA-related meetings to understand priorities, scope of work, and rationale for procedural changes.
•    Contribute to CAPA-related projects by ensuring documentation changes align with the root cause and intended corrective or preventive action.
•    Use basic understanding of deviations, investigations, risk assessments, and process performance indicators to understand why procedures are changing.
•    Support continuous improvement by identifying document-related barriers that could contribute to errors, deviations, rework, or inconsistent execution.
Digital Learning & Content Enablement
•    Support development of digital job aids, micro-learning resources, LMS-supporting content, and electronic performance support materials when appropriate.
•    Use approved technology and AI-assisted content tools responsibly to improve drafting, version comparison, SME interview summaries, consistency, and productivity.
•    Measure and improve documentation effectiveness by gathering feedback, reviewing usability, and considering whether updates improve execution, reduce errors, support training effectiveness, or prevent recurrence.

Experience Required