Apply now »

Customer Engagement Manager

Location: 

Warsaw, PL, 02-653

 

At Perrigo, we are driven by our mission to Makes Lives Better Through Trusted Health and Wellness Solutions, Accessible to All. We are proud to be a Top 10 player in the European Consumer Self-Care market and the largest U.S. store brand provider of over the counter and infant formula. Dedicated to providing The Best Self-Care for Everyone, we are the people behind the brands you trust. We are Opill®, Compeed®, Solpadeine®, NiQuitin®, and many more. We Are Perrigo. We are committed to enhancing the wellbeing of our colleagues and consumers alike. We pride ourselves on fostering an inclusive, collaborative culture where each person can experience a sense of belonging.

 

Join us on our One Perrigo journey as we evolve to win in self-care.

 

Description Overview

Join us on our One Perrigo journey as we evolve to win in self-care as a Customer Engagement Manager.

What's in it for you? This role gives you the chance to take the lead in shaping the Customer Service function for Poland and the Baltics, working closely with a wide network of internal and external partners. You’ll enjoy strong visibility across the organization and collaborate with both local and global Perrigo teams in a fast‑growing international environment. Most importantly, you’ll have the opportunity to truly influence how we serve our customers by improving experiences, strengthening processes, and driving new ways of working. You’ll work in a hybrid setup, spending three days per week in the Warsaw office and two days working from home, giving you the right balance of collaboration and flexibility. 

Scope of the Role

  • Lead and inspire the Customer Service team for Poland, the Baltics, and Ukraine, guiding a group of 3–4 direct reports toward high performance

  • Keep daily operations running smoothly with a strong focus on quality, speed, and reliability

  • Jump into order management when needed, showing a hands‑on, lead‑by‑example approach in a fast‑moving environment

  • Act as the central link between Customer Service and key functions such as Commercial, Supply & Demand Planning, Finance, and Quality Assurance

  • Oversee day‑to‑day collaboration with our 3PL partner, track KPIs against SLAs, and drive logistics escalations when necessary

  • Elevate processes, workflows, and service standards by continuously identifying opportunities for operational excellence

  • Take an active role in system upgrades and development projects across ERP and CRM platforms

  • Drive strategic initiatives that enhance customer experience and boost satisfaction

  • Bring the customer’s voice into the organization, providing insights that shape business decisions

  • Ensure full compliance with pricing, contracts, product availability, and local regulatory requirements

  • Support and validate accurate product master data across ERP systems and local databases

Experience Required

  • Proven experience (2–3 years) in building, leading, and developing Customer Service teams, with a strong track record of delivering results

  • Solid understanding of B2B customer service environments — ideally within FMCG, healthcare, or pharma — and a strong customer‑centric mindset

  • Strong cross‑functional collaboration skills, especially with Sales/Commercial, Supply & Demand Planning, Finance, and Quality Assurance, plus experience leading cross‑functional projects

  • A hands‑on, structured, and proactive working style paired with a strong problem‑solving mindset

  • Confidence working independently in a dynamic, fast‑growing, and constantly evolving environment

  • A data‑driven approach and experience working with ERP and CRM systems (e.g., SAP)

  • Fluency in Polish and English, both written and spoken

  • Strong leadership capabilities and the ability to drive change effectively

  • Excellent communication and interpersonal skills

  • Solid knowledge of MS Office tools (especially Excel, PowerPoint, Teams)

  • Outstanding problem‑solving abilities and a continuous‑improvement mindset

Benefits
We believe our people are our greatest asset. Alongside competitive compensation, we offer benefits tailored to supporting you and your family, as well as career development opportunities to ensure you feel valued and supported, both professionally and personally.

Find out more about Total Rewards at Perrigo. 

 

Hybrid Working Approach
We love our offices and the setting they provide for in-person collaboration and celebration. But we also appreciate the opportunity to work remotely can energise you too, so we promote flexibility with the ability to work two days a week from home in many roles.

 

We are proud to be included in the Forbes list of "America's Best Employers by State 2024". Find out more here

 

Applicants please note: To apply to this position please click the APPLY button at the bottom of the application.  (The SAVE button will only save your profile information but not submit an application for this open position.)  Thank you.

 

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by law.  #weareperrigo

Apply now »